Be the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations.
Proactively manage case counts to ensure resolution is achieved in a timely manner.
Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. With nearly $700M in venture funding and a $7.5B valuation, they’re scaling intentionally and seeking top talent to help build the impossible.
Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
Own all process documentation, decision trees, troubleshooting guides, and FAQs.
RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.
Develop and maintain deep expertise in Prompt’s billing and reporting suite to troubleshoot complex billing workflows and product behaviors.
Support Prompt’s largest and most complex customers by partnering closely with Enterprise Billing Success Managers (BSMs).
Translate customer feedback and enterprise call discussions into clearly documented engineering tickets, feature requests, and use cases for Product and Engineering teams.
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they are building the greatest software on the planet for rehab therapists.
Oversee the daily operations of the Invoicing Operations team and provide day-to-day tactical support.
Manage invoicing cycles and ensure invoices align with contract terms, pricing agreements, and client requirements.
Implement process improvements to streamline invoicing operations, improve accuracy, and reduce errors.
RigUp is a source-to-pay solution built for energy, combining software with expert teams. It empowers energy companies and suppliers to work together, operating with greater speed and efficiency. To date, RigUp has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth.
Build and lead a high-performing AR and collections team, including hiring, training, and mentoring.
Implement and enhance scalable processes for collections and AR in alignment with best practices.
Develop and maintain strong relationships with internal stakeholders and external clients to ensure timely collections and issue resolution.
Dutchie is a comprehensive technology platform powering dispensary operations, while providing safe and easy access to cannabis. Dutchie powers thousands of dispensaries across 40+ markets throughout the United States and Canada. They have raised over $600M in funding to date.
Generate and meticulously review invoices to ensure accuracy and adherence to company policies.
Address system exceptions promptly and resolve complex billing queries with internal stakeholders.
Monitor unbilled orders, track performance metrics, and report on emerging issues.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions for over 25 years. They are a global organization with team members in over 35 countries that promotes honesty, consistency, and fairness across all subject areas and assessment types, offering a remote-first culture.
Own the billing stack and administer metering, usage, and billing logic for a complex, multi-SKU product set.
Manage monthly invoicing and drive the invoicing process end-to-end, ensuring accuracy and completeness.
Act as first-line billing support for GTM and Finance stakeholders on contract terms and invoicing anomalies.
They are a leader in fraud prevention and AML compliance. Their platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo and maintain a remote-first work culture.
Serve as system administrator for legal billing software.
Support onboarding of outside counsel and legal vendors.
Research and resolve billing inquiries in collaboration with internal stakeholders and outside counsel.
NBCUniversal is a world-leading media and entertainment company creating and distributing content across film, television, and streaming. With leading entertainment and news brands, they operate global theme park destinations and experiences. They champion an inclusive culture and attract and develop a talented workforce.
Follow up on delinquent accounts and resolve discrepancies.
Maintain accurate financial records and improve processes.
Vert Environmental is a leading third-party industrial hygiene consulting and testing company, providing comprehensive services for both residential and commercial properties. We have built a strong reputation for delivering fast, accurate, and reliable results with expertise in hazardous materials.
Responsible for recording notices of adjustment for residents receiving subsidies and ensuring all supporting documentation is properly attached to the resident file.
Prepares rent increase letters for assigned communities and accurately updates rental amounts in Yardi Voyager.
Monitors vendor portals, such as WASH and Bill.com, to track payments and ensure proper recording in the accounting system.
Avanath is a management company providing affordable housing. They cultivate the American Dream and are committed to creating an unforgettable experience for residents and workforce, making it a great place to live, work, and be.
Build strong relationships with internal teams and advertising clients.
Respond promptly to billing questions and payment issues.
Monitor aging reports and contact clients regarding outstanding invoices.
The N2 Company is America’s leading publisher of community magazines. They provide supportive and fulfilling remote work opportunities for their people and foster an emotionally healthy, collaborative environment where people genuinely enjoy working together.
Lead the transition from legacy billing methods to a scalable, automated A/R infrastructure.
Lead the strategy and execution of billing accuracy and proactive collections.
Manage and mentor a team of 3-4 A/R professionals, setting clear performance targets and providing regular coaching.
Rentable is a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. They are a fully remote team of 100+ spread across the U.S. and operate on a strict no a**holes policy with a community of highly performant people.
Lead and oversee all AR operations, including invoicing, collections, payment processing, and reconciliations.
Manage, train, and develop the AR team, including performance and workload oversight.
Improve AR workflows, systems, and policies to increase efficiency and accuracy.
Vert Environmental is a third-party industrial hygiene consulting and testing company serving residential and commercial clients. With over a decade of experience, the company specializes in hazardous materials and is focused on delivering accurate, reliable results.
Prepare timely and accurate invoices for all work performed by Dexterra.
Follow up promptly on missing or incomplete information from operations or customers to ensure billing completion.
Dexterra Group is a fast-growing, financially strong, publicly listed company. They have a far-reaching presence across North America, offering fulfilling opportunities in a culture that promotes stability, diversity, inclusion, camaraderie, employee recognition, and work-life balance.
Monitor accounts receivable and actively manage collection efforts
Track equipment location by dealer across Europe
Aeroseal is one of the fastest-growing clean technology companies in the U.S. with a presence in 27 countries and all 50 states across the U.S. It is a dynamic, forward-thinking community dedicated to innovation, excellence, and environmental responsibility, offering ample opportunities for professional development.
Support day-to-day stablecoin mint and burn workflows under strict operational controls.
Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
Build and maintain dashboards and visualizations to track KPIs and surface actionable insights.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. They serve over 30 million customers and 500 ecosystem partners, building secure, scalable solutions for a blockchain-powered future.
Lead full-cycle AP and AR processes across fiat and onchain transactions, including invoicing, collections, vendor management, reconciliations, and cash application
Build and standardize revenue operations workflows to support multiple onchain and traditional revenue streams
Drive AR collections strategy, partnering cross-functionally on sensitive accounts and dispute resolution
Polygon Labs is a global blockchain payments company building infrastructure to move money instantly and reliably at internet scale, with the mission to move all money onchain. They are building the Polygon Open Money Stack, an open and integrated stack of services and technologies.