Develop and maintain deep expertise in Prompt’s billing and reporting suite to troubleshoot complex billing workflows and product behaviors.
Support Prompt’s largest and most complex customers by partnering closely with Enterprise Billing Success Managers (BSMs).
Translate customer feedback and enterprise call discussions into clearly documented engineering tickets, feature requests, and use cases for Product and Engineering teams.
Be the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations.
Proactively manage case counts to ensure resolution is achieved in a timely manner.
Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. With nearly $700M in venture funding and a $7.5B valuation, they’re scaling intentionally and seeking top talent to help build the impossible.
Handle basic operations and boarding-related support tickets with urgency and ownership
Dive deep to identify root causes of issues rather than applying surface-level fixes
Serve as a bridge between operations and technical teams to expedite issue resolution
Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. They empower software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience.
Build strong relationships with internal teams and advertising clients.
Respond promptly to billing questions and payment issues.
Monitor aging reports and contact clients regarding outstanding invoices.
The N2 Company is America’s leading publisher of community magazines. They provide supportive and fulfilling remote work opportunities for their people and foster an emotionally healthy, collaborative environment where people genuinely enjoy working together.
Generate and meticulously review invoices to ensure accuracy and adherence to company policies.
Address system exceptions promptly and resolve complex billing queries with internal stakeholders.
Monitor unbilled orders, track performance metrics, and report on emerging issues.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions for over 25 years. They are a global organization with team members in over 35 countries that promotes honesty, consistency, and fairness across all subject areas and assessment types, offering a remote-first culture.
Serve as system administrator for legal billing software.
Support onboarding of outside counsel and legal vendors.
Research and resolve billing inquiries in collaboration with internal stakeholders and outside counsel.
NBCUniversal is a world-leading media and entertainment company creating and distributing content across film, television, and streaming. With leading entertainment and news brands, they operate global theme park destinations and experiences. They champion an inclusive culture and attract and develop a talented workforce.
Become an expert in our billing system, Sage Intacct, to create and send invoices to our customers, ensuring accuracy in the details
Be maniacal about managing all overdue AR and working on payment plans until you reconcile all payments on a customer’s account
Translate customer contracts and Salesforce data into accurate invoices for each customer, setting up billing schedules
Buildout is the AI deal engine for CRE brokerages, automating every step from first contact to commission. Trusted by over 50,000 brokers, Buildout powers more profitable deals from lead to close.
Own the product strategy and roadmap for Tailscale's entitlements, plans, and billing infrastructure
Own the Stripe integration and payment processing stack — plan selection, payment UX, subscription lifecycle management
Build and manage the usage data ingestion pipeline and APIs that power metering, usage reporting, and usage-based billing
Tailscale is building software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Work closely with stakeholders and technical teams.
Support system enhancements and ensure successful delivery of solutions.
Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996, Derex delivers the highest quality technology professionals and customized IT talent solutions to global clients throughout North America.
Process medical claims, resolve issues, and provide billing assistance.
Respond to inquiries promptly and coach physicians on OHIP billing.
Work individually and as a team to deliver a positive experience.
RBCx empowers tech trailblazers to compete harder and grow faster by leveraging RBC's experience, network, and capital. With four pillars – Banking, Capital, Platform, and Ventures – they aim to be the go-to backer of Canadian innovation and were named one of the 100 Best Workplaces for Innovators by Fast Company in 2020.