Job Description
Serve as the primary technical point of contact for enterprise customers onboarding and beyond. Translate business requirements into technical solutions, working closely with Customer Success and Account Managers. Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems. Lead technical discovery sessions to gather integration requirements. Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams. Provide clear technical documentation and guidance for internal and external stakeholders. Help define and scale our North American Solutions function—setting the bar for future hires.
About Mavenoid
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting.