Offboarding Analyst

As an Analyst in Offboarding, Account Operations, UK/Europe, you will be responsible for handling the end-to-end account closure and offboarding process for business members in compliance with internal policies, regulatory requirements, and UK/EU financial regulations. This role requires strong attention to detail, analytical thinking, customer empathy, and the ability to collaborate effectively across teams and stakeholders.

Executing the end-to-end account offboarding process, ensuring accuracy and compliance. Handling internal and external transactions linked to account closure. Working on targets with defined SLAs and turnaround times. Performing investigations to resolve issues in offboarding requests. Collaborating with cross-functional teams (e.g., KYC, Risk, Legal) to resolve complex cases. Communicating with members via written channels, addressing queries with empathy and clarity. Ensuring complete and accurate documentation of offboarding cases for internal and external reporting. Identifying process gaps and supporting enhancements to improve efficiency and member experience. Participating in remediation projects and ad-hoc initiatives related to account operations. Ensuring compliance with UK/EU regulatory requirements and Tide’s internal policies.