Responsibilities:
- Manage day-to-day communication with assigned customers via email, phone, and online meetings.
- Build strong long-term relationships with clients and act as the primary point of contact.
- Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction.
- Proactively identify customer needs, issues, and business opportunities.
Qualifications:
- Bachelor’s degree preferred with 3+ years of experience in Customer Success, Account Management, or related roles.
- Experience in logistics, transportation, 3PL, supply chain, or e-commerce industries is strongly preferred.
- Strong communication and interpersonal skills, with excellent problem-solving and organizational abilities.
Work Environment and Benefits:
- Full-time, remote role for U.S.-based employees with a flexible remote work environment.
- Compensation ranges from $80k to $120k per year, plus benefits including paid time off, holidays, medical/dental/vision insurance, and 401(k).
- Offers career growth opportunities within a fast-growing company in the logistics sector.
YQN
YQN is a leading one-stop international logistics online services platform, offering comprehensive services such as FCL, LCL, air freight, and customs clearance. The company applies internet and digital technology to optimize cross-border supply chain logistics and has developed strategic partnerships with carriers like COSCO Shipping and Maersk Line, operating with a mission of 'Simple shipping and easy freight'.