Job Description

Strategic Technical Relationships:

-Build deep, trusted partnerships with technical executive stakeholders across CX, Operations, and Product teams.

-Partner with the account team to drive expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.

-Influence product direction: Translate customer feedback and emerging use cases into roadmap insights and feature priorities.

Co-own Implementation:

-Manage timelines, integrations, and deliverables across forward-deployed, product, and engineering teams.

-Help define team culture, processes, and best practices as a founding member of the Solutions organization.

Qualifications:

-Experienced solutions engineer with enterprise selling experience

-Strong communicator and trusted advisor

-Solid technical foundation

About Giga

Giga builds AI agents trusted by the largest B2C companies in the world.