Partner with Sales reps to understand prospect goals, pain points, and operational requirements. Conduct discovery sessions to gather detailed transportation, logistics, and systems integration requirements. Collaborate with product management and engineering to ensure proposed solutions are feasible and aligned with the product roadmap.
Partner with customer success/account management team to ensure smooth handoff from sales to delivery. Act as a trusted advisor to customers identifying opportunities for optimization and upsell.Provide Tier 2 support for integration or troubleshooting issues impacting customerβs daily operations.