Job Description
Drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers. The Product Manager will play an integral role in building the product vision with our customerโs needs in mind. This role will have critical responsibilities in defining, managing and shipping high quality new products and features with industry best user experience.
Evolve feature concepts into detailed product requirements and specifications, through in depth product ideation, market research, feature evaluation, use case and target audience definition, goal and scope definition. Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects.
Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products. Act as the key authority and point of contact for project development concepts, business strategy and business models. Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals.
Study and evaluate assigned area of UJETโs product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to recommending new features or enhancements Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements.
About UJET
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI.