Job Description
Guide Heartflow’s customers through the process of implementing our unique SaaS non-invasive diagnostic technology. Serve as a customer resource for information on Heartflow’s technology, network protocols, security and data protections associated with transfer of medical imaging data over the Internet, cloud hosted platforms and SaaS solutions. Contribute as Heartflow gains worldwide adoption of our novel FFR CT product by providing knowledgeable responses to customer inquiries and issues. Provide prompt documentation and complete resolution of reported issues and help manage knowledge base for customer issues. Deliver customer feedback into Heartflow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in technology.
About Heartflow
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease using cutting-edge technology.