Renewals Manager

The Renewals Manager delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle. Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. Execute the renewal process to ensure ARR is retained or expanded. Understand and align customer’s business needs and goals to generate renewal quotes. Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics. Contributes to the improvement of renewals process, policies, and tools including helping others on the team.