WMS Super User – Manhattan Active Deployment

Deployment Support & Execution:

• Act as a liaison between warehouse operations, implementation engineers, and IT teams.
• Coordinate Quality Assurance (QA) and User Acceptance Testing (UAT) for site deployments.
• Support testing teams with test scripts, defect management, and execution tracking.

Training & Documentation:

• Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs.
• Assist in the creation and delivery of site-specific training materials for warehouse staff.
• Provide hands-on training and system walk-throughs to site teams.

Operational Readiness & Stakeholder Engagement:

• Partner with local operations teams to ensure alignment between system functionality and business processes.
• Identify improvement opportunities and lessons learned from each deployment to inform future rollouts.
• Support building and optimizing blueprint for repeatable ongoing deployments.