Software Consulting Specialist - Security

Software Consulting Specialist is responsible for evaluating the needs of new and existing clients as they learn ConnectWise software. This role works in partnership with cross-functional teams to ensure clients have the necessary support needed as they become more integrated with ConnectWise products. Provides support to cross-functional teams, with a high attention to detail. Researches, analyzes, and documents findings. Coordinates all aspects of project implementation, working closely with the client and internal project team. Assists and trains clients on ConnectWise solutions to solve for their needs. Manages the workflow/timeline with client start date, while continually updating notes. Trains on selected products, services, processes, and procedures. Monitors projects implementation plan in accordance with contract agreement to meet client expectation. Conducts kick-off meetings with new clients to review expectations, project implementation timeline, and plan milestones or deliverables. Effectively communicates to clients on project status. Maintains key performance indicators and metrics provided by management.