Fixed Income Analyst

As a member of the client support team, you will speak directly with our clients and use your critical thinking and communication skills to address their business needs. Through these interactions, you will help support our next-generation fixed-income and front-to-risk software packages through collaboration with cross-functional teams including our quantitative development team and product managers. In addition, you will serve as a subject matter expert (SME) for both European and North American fixed-income needs, providing critical insight to drive product growth in both regions. This position provides motivated and self-starting individuals an exciting opportunity to help grow our business across new regions and markets as we ramp up for substantial growth in Europe. What You’ll Do: Provide analytical support, technical assistance and software training for new and existing clients in both North America and Europe via phone, e-mail and VoIP channels. Serve as a first line of defense for production-critical issues for EMEA clients, using knowledge of computing and fixed-income markets to solve challenging problems. Consult on issues ranging from general system usage to more sophisticated numerical problems. Function as an important link between developers and clients to analyse product gaps, expand program functionality, and assist in prioritizing business requirements. Help develop and execute a comprehensive quality assurance suite implementing industry-standard quality assurance procedures.