Job Description

Maximize customer adoption, retention, and expansion through targeted programs and campaigns. You will map the post-sale journey, identifying key moments to educate, delight, and upsell customers. Build multichannel programs (email, in-app, webinars, events) that drive feature adoption and contract growth. Cultivate advocates for case studies, testimonials, and peer-to-peer referrals. Segment accounts by health, usage, and intent, trigger targeted messaging, and partner with CS and Sales. Provide CSMs with nurture tracks and renewal/upsell materials, and surface product-usage insights. Track churn, net revenue retention, and upsell metrics; present findings and iterate. This role follows a consistent daily rhythm that aligns with US Eastern business hours while giving you time for rest, personal tasks, and balance throughout your day.

About Foundry for Good

Foundry for Good builds businesses that do good by supporting nonprofits, trade associations, and mission-driven organizations with innovative software and impactful marketing strategies.

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