Support the end-to-end execution of email and lifecycle campaigns, ensuring timely, high-quality delivery. Coordinate creative assets, build and deploy campaigns and automations, and support loyalty and retention initiatives. Play a key part in maintaining campaign documentation, QA processes, and summarising results to inform ongoing improvements.
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Maximize customer adoption, retention, and expansion through targeted programs and campaigns. You will map the post-sale journey to educate and delight customers, building multichannel programs to drive feature adoption and contract growth. Cultivate advocates for case studies and surface product-usage insights, collaborating with CS and Sales teams.