Senior Community Manager, Growth & Retention

At HackerOne, we connect organizations with the world’s largest community of ethical hackers to help secure the digital world. As the Senior Community Manager for Growth & Retention, you will strengthen, scale, and energize our global hacker community. You will execute towards the defined Community strategy and manage oversight of programs that help hackers learn, connect, and thrive, expanding ambassador impact, elevating community experiences, and deepening long-term engagement.

You’ll collaborate closely with Community, Delivery, and Marketing teams to shape how we empower researchers worldwide. This role blends strategy, operations, and authentic relationship-building to ensure the HackerOne community continues to grow, innovate, and lead the industry.

Success in the Senior Community Manager role will be accomplished by delivering on the responsibilities below in alignment with the Values and the Talent Principles that define how we work at HackerOne. Grow & retain our global ambassador network by leading the HackerOne Brand Ambassador Program, designing scalable systems, applying an AI-First approach, defining and measuring program ROI, driving ambassador-led events, leading conference and sponsorship planning, using First Principles Problem Solving, and building trusted relationships with hackers and ambassadors.