Job Description
We’re looking for an Omni-Channel Fulfilment Specialist who thrives in fast-paced, high-volume environments and has a relentless pursuit of on-time delivery excellence. This role is responsible for coordinating, monitoring, and analyzing fulfilment operations across Shopify, Amazon, and retail channels, ensuring flawless order execution and transactional accuracy. Manage end-to-end fulfillment operations for D2C (Shopify), marketplaces (Amazon), and retail distribution. Track and analyze order-to-delivery performance, ensuring all orders meet or exceed on-time delivery KPIs. Perform transaction-level audits across systems (ERP, Shopify, Amazon Seller Central, 3PL portals) to ensure accuracy in fulfillment, shipping, and billing. Coordinate daily with warehouses, 3PLs, and carriers to monitor fulfillment timelines, backorders, and exceptions. Implement and uphold fulfillment policies, SOPs, and escalation processes to maintain accuracy and consistency across channels. Partner cross-functionally with operations, logistics, and customer experience teams to resolve delivery issues and improve service levels. Provide detailed performance reports, cost analyses, and root-cause insights to leadership for continuous improvement. Support optimization initiatives around inventory availability, lead-time reduction, and automation within Shopify and ERP systems (e.g., NetSuite, SAP).
About Backbone
Backbone is a global gaming technology company redefining how the world plays, connects, and competes.