Applied AI Operations Lead

Customer Deployment & Implementation:

• Partner directly with healthcare organizations to deploy and configure AI agents for clinical documentation, scheduling, billing, communications, and workflow automation
• Conduct workflow assessments to identify high-impact automation opportunities and design agent implementations that deliver measurable ROI
• Configure and optimize agent performance using prompt engineering, context management, and tool selection based on specific customer requirements

Governance & Trust Building:

• Maintain AI governance frameworks that ensure safe, reliable agent operations in production healthcare environments
• Design and implement monitoring systems for agent performance, including accuracy tracking, drift detection, and quality assurance protocols
• Partner with clinical and compliance teams to ensure deployed agents meet regulatory requirements and operational standards

Technical Excellence & Innovation:

• Work hands-on with foundation model APIs (OpenAI, Claude, Gemini) and the Canvas SDK to troubleshoot and optimize agent behavior
• Collaborate with Applied AI engineering to translate field insights into product improvements and new capabilities

Strategic Customer Partnership:

• Serve as the trusted AI advisor for Canvas customers, helping them navigate the transformation to AI-powered healthcare operations
• Drive executive conversations about AI strategy, demonstrating how Canvas's platform capabilities enable competitive advantage