Operations Coordinator

We are looking for a highly motivated self-starter to join our Member Operations team on an hourly basis (up to 40 hours per week). As the Operations Coordinator, you will be the glue for Cleo’s Member Operations team, managing the day-to-day customer service needs of our members and experts around the country. You will assist our Cleo Guides and Specialists with member needs as they arise, connecting families with health experts, and delivering high-quality customer support to ensure that every member’s experience with Cleo runs smoothly. Key Responsibilities: Manage scheduling requests from Cleo Guides and Specialists to ensure sessions are coordinated accurately and promptly. Support the operations and growth of the Care Activity Team (CAT) by sourcing accurate and relevant information to align with member needs. Provide excellent customer support to families and experts Provide high quality internal customer service to cross-functional teams Identify and contribute new ideas for how to improve processes for all involved Support Cleo Family Guides and the internal Cleo Operations team with ad hoc needs as they arise.