Enterprise Issue & Incident Risk Partner

Serve as a key risk leader supporting Zip’s global risk framework, contributing a deep understanding of 2nd line risk framework components with a proven track record in managing issue & incident lifecycle. Partner with business stakeholders and regional colleagues to enhance Zip’s issue & incident management framework and develop effective governance reporting to senior leadership. Lead 2nd Line oversight of issues and incidents across Zip US, ensuring timely escalation, root cause analysis, and action tracking. Enhance the issue and incident management process and system, while continuously improving the framework and policy. Act as a key contributor in Risk Forums, Governance Committees, and Audits.