Job Description
We are seeking an experienced Service Delivery candidate to join our expanding team, someone who is detail-oriented and customer-focused. This position will suit an individual who has strong organizational qualities, has relevant IT and Telco industry experience and is very customer focused. Having an optimistic outlook, strong communication, time management skills and professional work ethic is essential.
Key responsibilities include liaising with carrier partners to coordinate network installation orders, managing delivery lead times, driving partners and engineers to meet SLAs, scheduling field engineers, providing delivery updates, and ensuring excellent customer service. The coordinator will also foster a solution-focused culture and work closely with Sales Support and Engineering Teams, focusing on continual process improvement.
Candidate mus have 5+ years of experience in similar role. Excellent organizational skills. Proven project co-ordination skills/leading a team. Knowledge of networking and communication technologies. Excellent written and verbal communication skills with the ability to communicate with tact and diplomacy through all hierarchal levels of an organization. Excellent time management skills. Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Demonstrated experience in managing customer relations and liaising effectively with external parties and service providers.