Application Administrator

We are seeking an experienced Application Administrator for one of our global Healthcare Client’s corporate onboarding teams. This opportunity is the perfect fit for someone who has a strong background in customer service support, trouble shooting skills, and excellent communication skills. In this role, you will be directly responsible for assisting in developing and managing the Hypercare strategy and approach to multiple project launches involving a multitude of donor centers. You'll manage tasks and follow up on tickets submitted to IT by the centers to quickly identify solutions and establish standard processes for streamlining the flow of ticket resolution. You will also prioritize key defects and problems that need to be resolved, and escalate Hypercare issues in accordance with established governance structure. Assist internal Business Units during IT launches in the centers on troubleshooting issues related to the application process. Ensure institutionalization of a Hypercare process and playbook standards for all aspects of planning, execution, and stabilization periods and Identify opportunities to streamline Hypercare.