Credit & Collections Analyst

Twilio is seeking a hands-on Credit and Collection Analyst who lives the Twilio Magic to join our Accounting team. The Accounting organization is on a mission to hire the very best employees and to create exceptional employee experiences. This role will have an incredible impact in how we achieve our goals of sustained excellence and scalability. In this role, you'll own a Portfolio of accounts and Monitor a key customer facing emails alias and ensure queries are replied within the required SLA’s. You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction. You will ensure to that your team provides excellent service to our Customers in each collection task by being Firm but Polite yet ensuring to be professional and empathetic to customers at all times. You will closely with internal and external stakeholders to identify and resolve issues.