Senior Cloud Engineer

The Sr. Cloud Engineer is responsible for designing, implementing, automating, deploying and operating production-grade services on a variety of cloud vendors and various infrastructure platforms for Smile Digital Health, its clients and partners. This position works with various teams to ensure that infrastructure needs are fulfilled for various teams and departments including but not limited to Information Services, Privacy & Security, Engineering, Product, Client Support and Delivery. Collaborate with cross-functional teams to build and deliver complex and highly available cloud and platform solutions for internal and external projects. Develop recommendations and expertise as it relates to cloud and platform provisioning within the organization. Lead in cloud and infrastructure deployments and delivery by providing subject matter expertise on infrastructure-related components. Develop and maintain infrastructure code for various solutions and provide support to clients or partners on Smile-supported infrastructure codes. Maintain documentation, forms and processes to support Smile Digital Health business needs, including but not limited to technical documentation, standard operating procedures, implementation plans and root cause analyses. Participate in sprint, project and department planning for technology implementations and transformation. Contribute to tooling capability assessments, proof of concepts and technology roadmaps to ensure that the organization adheres to industry best practices. Identify performance and operational gaps in our current practices and develop action plans to address them. Provide Cloud and Infrastructure Subject matter expertise on pre-sales and customer support calls. Keep abreast with technology changes to identify novel cloud and platform technologies to enhance operations, maintenance and security across the organization. Participate in on-call rotation to provide application and infrastructure support, incident management and troubleshooting, as required.