Job Description
As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC and Infrastructure solutions. Provide support to enterprise level customers regarding advanced UC issues, leverage your knowledge and experience with problem resolution of CUCM, Jabber, CER, Unity, IM&P, SIP, Voice Gateways, Hyperflex, UCS and Session border controllers. Ability to work in a delivery support environment that involves structured processes and timelines. Proven and demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: SIP trunks, FXO, FXS and PRI & Signaling Protocols.
About TTEC Digital
TTEC Digital pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).