Sr Mgr, Reliability Engineering

Team:

• Our SRE team consists of highly skilled engineers maintaining and enhancing reliability, scalability, and performance of the ServiceNow infrastructure.
• We resolve technical issues across the entire technology stack, from hardware to applications.
• We combine software development, networking, database, and systems engineering to tackle complex problems.

Role:

• Lead a global team of SRE leaders, managers, and engineers with accountability for talent development and execution.
• Define and drive SRE strategy across reliability, observability, automation, incident response, and continuous improvement.
• Partner with engineering and release teams to strengthen release pipelines and production-readiness validation.

Qualifications:

• Significant experience leading SRE, Production Engineering, DevOps, or Cloud Infrastructure organizations in large-scale environments.
• 5+ years of people-management experience, including leading managers and geographically distributed teams.
• Deep working knowledge of AWS, GCP, or Azure and experience with Kubernetes and cloud-native architectures.