Job Description
The Call Center Agent will answer incoming calls and respond to customer inquiries. They will make outbound calls to follow up on customer requests and provide information about products and services. Resolving customer complaints and issues as well as documenting all customer interactions in the CRM system are essential parts of the job. The qualifications include excellent communication skills, a strong customer service orientation, and the ability to multitask and prioritize in a fast-paced environment. Proficiency in Microsoft Office and CRM software is required, and previous call center experience is a plus.