Job Description
The Accounting Coach collaborates with business owners via Wave Advisors, guiding them in effectively utilizing Wave's Accounting and other featured products. Acting as a mentor, they empower entrepreneurs with the knowledge and confidence to manage their businesses seamlessly on Wave, covering accounting principles and software functionalities. Responsibilities include communicating and partnering with Small Business Entrepreneurs through Wave Advisor Coaching Services. Efficiently navigating a diverse portfolio of clients, prioritizing their most pressing needs and responding to client questions via email and troubleshooting as needed. Explanation of accounting concepts is needed to support client understanding. Following up on issues or business owners' needs, while testing answers in Wave’s software, connecting with internal teams and/or gaining team feedback, is also required.
About Wave
At Wave, we help small businesses to thrive so the heart of our communities beats stronger.