Technical Account Manager (TAM)

The Solutions Engineering Team’s mission is to harness enterprise trust through technical expertise, delivery excellence, and professionalism. As a Technical Account Manager (TAM), you will embody this mission by serving as the trusted technical advisor for our enterprise customers after they adopt QuickNode. While Sales Architects focus on pre-sales motions, TAMs own the post-sales journey—ensuring that customers realize long-term value, expand their adoption, and become advocates for QuickNode. You will reinforce our core pillars by instilling confidence in QuickNode’s solutions, ensuring deployed architectures are scalable and optimized, and channeling customer insights back to our product teams. Partner with Customer Success Managers and Sales to identify expansion opportunities within existing accounts, aligned with customer priorities. Act as the primary technical advisor and advocate for enterprise accounts, ensuring measurable outcomes through adoption, retention, and growth. Lead onboarding, enablement, and training sessions that reinforce customer confidence and accelerate time-to-value. Optimize solution architectures post-sale, advising on scalability, performance tuning, cost efficiency, and security best practices. Create and deliver technical workshops, quarterly business reviews, and roadmap sessions that deepen enterprise engagement. Proactively monitor account health, identify risks, and implement action plans before they impact customer outcomes. Build trusted, strategic relationships across customer organizations—from engineers to executives—that foster advocacy and expansion. Capture customer insights and feature requests, and partner with Product and Engineering to ensure customer needs shape QuickNode’s roadmap. Stay ahead of blockchain trends, guiding enterprises on how to apply emerging technologies (e.g., Layer 2 scaling, cross-chain protocols, AI x Web3 use cases).