Accounts Receivable Analyst

The Accounts Receivable Analyst serves as a primary financial liaison for our customers. They are responsible for managing a portfolio of accounts to optimize cash flow, mitigate risk and enhance customer relationships. This role is more strategic than traditional collections with a focus on proactive account management and complex problem-solving. The ideal candidate is proactive, highly organized, self-driven with a meticulous eye for detail. This role reports to the Senior Accounting Manager, Order to Cash.

Duties include but are not limited to:

Customer Portfolio Management; managing a high-volume portfolio of internal and external customers, serving as the primary point of contact for billing and receivable inquiries. Independently manage and prioritize multiple customer demands, exercising discretion to resolve billing discrepancies and non-payments.

Financial Analysis and Strategy; Analyze cash application procedures and customer payment trends to identify opportunities for recommended process improvements to optimize cash flow. Exercise discretion in managing escalated or at-risk accounts, independently determining the appropriate course of action which may include negotiating payment plans.

Operational and Audit Execution; providing in-depth analysis and explanation for account statuses, transaction histories and resolution paths. Develop and maintain documentation for Accounts Receivable procedures and actively participate in process improvement initiatives.