Windows Sustaining Engineer

Halcyon’s goal is to deliver an anti-ransomware solution that redefines what a security product can do. We’re looking for an experienced Windows Sustaining Engineer to support both the development and long-term maintenance of our Halcyon Anti-Ransomware platform on Windows. Responsibilities: Diagnose and triage customer issues: Analyze logs, crash dumps, and diagnostic data to identify root causes and drive timely resolutions. Cross-functional collaboration: Work closely with customer support, sales teams, product management, and engineering teams to resolve customer issues, improve product quality, and ensure seamless integration across components. Kernel-mode and user-mode code development: Write code that transforms messages, processes data, interfaces with components in different languages, and interacts with Web APIs. Optimization and profiling: Use profiling tools to optimize code performance.Test and maintain code quality: Write unit and integration tests, adhering to consistent coding styles and architectural guidelines.