Social Media Marketing & Community Support Specialist

Role Overview:

• This hybrid marketing and customer support role focuses on building the brand's digital presence across Instagram, TikTok, Facebook, and YouTube.
• You will create engaging short-form content, communicate product benefits, and support an engaged community around ocean-friendly living.

Key Responsibilities:

• Plan and schedule social media content aligned with campaigns, product launches, and ocean conservation awareness dates.
• Create conversion-focused videos and respond to customer inquiries across social channels and e-commerce platforms.
• Collaborate with ambassadors and nonprofit partners to promote user-generated content and advocacy campaigns.

Qualifications:

• At least 2 years of organic social media or digital customer support experience, ideally for a direct-to-consumer brand.
• Proficiency in short-form video editing tools and social media management platforms.
• Strong communication skills and a genuine interest in ocean conservation and sustainable living.

Benefits:

• Fully remote opportunity with flexible scheduling and generous product discounts.
• Contribute to ocean conservation initiatives and take creative ownership of content and community growth.
• Work with a purpose-driven, environmentally conscious brand.