Customer Education Consultant

Responsibilities:

• Lead customized training plan development for accounts and facilitate engaging virtual or onsite sessions.
• Conduct discovery to understand customer goals and design Train-the-Trainer programs with collaborative asset maintenance.
• Manage instructional design projects from start to finish while analyzing feedback for continuous content improvement.

Requirements:

• Minimum 5 years of instructional design experience in a SaaS environment with proven facilitation skills in virtual and classroom settings.
• Strong understanding of adult learning principles and instructional design models, plus proficiency with eLearning tools like Articulate 360.
• Excellent time management, organizational skills, and communication abilities, with willingness to travel up to 40% for onsite training.

Benefits:

• Competitive salary range and comprehensive health, optical, dental, and pharmacy benefit plans with paid time off and sick leave.
• Short term and long term disability coverage, life insurance, and a 401k contribution plan for financial security.
• Opportunities for professional growth and continuous learning to support career development and skill enhancement.