Senior Clinical QA Specialist, AI

What you'll do:

• Develop and operationalize QA frameworks for AI tools, including testing protocols, evaluation rubrics, and monitoring systems.
• Conduct pre- and post-production evaluation of AI outputs for clinical safety, accuracy, and bias, ensuring alignment with therapeutic, ethical, and regulatory standards.
• Analyze QA findings and trends to generate actionable Clinical AI QA reporting and drive continuous improvements.

What we're looking for:

• Graduate degree in counseling, psychology, or social work with clinical background in mental health.
• Familiarity with AI in healthcare and knowledge of emerging AI regulatory frameworks.
• Strong analytical, communication, and cross-functional collaboration skills.

Why join BetterHelp:

• We're the world's largest online therapy service, making mental health care accessible to millions.
• We deeply invest in our team's well-being, professional development, and work-life balance.
• You'll work with a diverse, passionate team and have significant opportunities for impact.

Compensation & benefits:

• Base salary range $125,000 - $150,000 plus performance bonus.
• Excellent health, dental, and vision coverage, and 401k with employer match.
• Remote work with travel to San Jose up to three times per year plus company offsite.