Executive Director, Head of Cellular Therapy Operations

Responsibilities:

• Own the complete customer and patient journey from initial patient registration through legally compliant product sale and invoicing.
• Ensure consistent, on-time execution of scheduling, delivery, and patient support across all cellular therapy programs.
• Serve as the single point of accountability for customer operations outcomes, including service quality, operational performance, scalability, and customer satisfaction.

Qualifications:

• 15+ years of progressive experience in biopharmaceutical operations, customer operations, patient services, trade, distribution, or related functions.
• Demonstrated experience building and leading end-to-end customer operations organizations in specialty pharma, rare disease, oncology, or cellular and gene therapy environments.
• Ability to operate effectively in a fast-paced, high-growth, launch-stage environment.