Customer Care and Billing Architect

Customer Care and Billing Architect will be responsible for re-architecting and redesigning multiple layers of the middleware to support performance tuning and mitigate chronic issues impacting customer facing digital channels. The focus will be on identifying failure, remediation, and refactoring. A deep understanding of CC&B Product experience and utility process functional knowledge is required to simplify, modernize, and optimize the middleware. Requires deep understanding of Oracle Fusion Middleware components, including SOA Suite, ADF, WebCenter, and BPM. Proficiency in Java, PL/SQL, XML, and web services (RESTful and SOAP) for developing customized solutions and integrations. Also requires strong verbal and written communication skills to collaborate with cross-functional teams and stakeholders, with excellent analytical and problem-solving skills to address complex integration and architectural challenges.