Job Description
The Patient Enrollment Specialist is responsible for high-volume outreach and inbound communication, guiding patients through program enrollment, mobile app setup, and device onboarding. The specialist ensures accurate documentation, order fulfillment, and proactive communication throughout the patient journey.
Using platforms like Five9 and Impilo’s proprietary system, the specialist ensures accurate documentation, order fulfillment, and proactive communication throughout the patient journey. The role requires empathetic communication, technical troubleshooting skills, and close collaboration with cross-functional teams to resolve issues, improve workflows, and enhance patient engagement.
Essential duties include handling incoming and outgoing patient phone calls, providing patient-focused communication, educating patients on program benefits, troubleshooting technical issues, and tracking orders.