Senior Manager of Customer Success Operations

As a Senior Manager of Customer Success Operations at Fieldguide, you will own the systems, data, and processes that power a world-class Customer Success organization. You’ll play a critical role in helping our CSMs operate with clarity, efficiency, and precision—enabling them to deliver meaningful outcomes for our customers at scale. This is a highly strategic and cross-functional role, where you will partner closely with CS Leadership, RevOps, Product, and GTM Systems to ensure our platforms (Salesforce, Vitally, Amplitude, BigQuery, etc.) support an efficient, insights-driven customer journey. You’ll design and implement scalable playbooks, automated workflows, verified outcome tracking, and reporting frameworks that empower the CS team to drive retention, expansion, and customer health. If you're energized by building systems from the ground up, connecting data to decisions, and enabling teams to do their best work, we’d love to meet you.