Data Center Operations Analyst

The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments. Fully functional and self-directed, this role provides formal mentorship and handles assignments of varying complexity. The analyst provides training to lower level associates, works with tech support, automation, and clients for complex scheduling, and assists with application and environment upgrades/changes. Responsibilities include scheduling software support and internal/external reporting.