Enterprise Customer Success Manager

This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. You will build and maintain strong relationships with decision-makers within our customer base. You will leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform and help them understand their data and gain actionable insights. You will develop and implement strategies aimed at maximizing NDR, identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Serve as the bridge between our customers and our product team. Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.