Job Description
Oversee all transactional communications from Angi, including email, SMS, and push/app to help customers complete the job they came to Angi for. Develop and own the transactional communication customer journeys from ideation to launch to optimization. Define goals, benchmarks, and KPIs for transactional communication. Understand how to gather insights from program performance data and develop recommendations to drive measurable improvement in results. Own all analytics related to the performance of these transactional communications. Continuously A/B test and optimize campaigns to drive increased engagement and repeat rate. Develop and execute QA/release plans to support new program launches. Develop reporting for stakeholders that quantify results. Partner with Product and Engineering teams to develop and improve the outcomes of our transactional communications. Partner with Content and Creative teams to support the delivery of an outstanding customer experience.
About Angi
Angi connects homeowners with reliable pros and pros with homeowners who have the jobs they want, aiming to define the future of the home services industry.