Job Description
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. This role reports to a Manager, Technical Support and will be based in our new Bengaluru office. This position requires working in a shift. The current shift timings for shift-based roles supporting our EMEA customers is 12:30 PM -9:30 PM or 1:30 PM - 10:30 PM IST. This position also includes rostering, with a 5-day work week, and could include one or both weekend days. (Mon-Fri, Tue-Sat or Sun-Thu).
About Twilio
At Twilio, they’re shaping the future of communications, all from the comfort of their homes, delivering innovative solutions to hundreds of thousands of businesses.