Engineering Manager, Fulfillment

The Fulfillment sub-department focuses on improving capabilities in Platform, Provision, Seat Management, Subscription Management, and Utilization areas. Our mission is to provide customers with a world-class buyer experience through the infrastructure and systems that power GitLab's purchasing and licensing processes. As an Engineering Manager for Fulfillment, you'll specialize in people leadership, viewing your team as your product. You'll set and communicate a platform vision for building self-service fulfillment infrastructure that is delightful, performant, trustworthy, and reliable. You'll own delivery of product commitments, continuously improve productivity, and coordinate across departments to accomplish collaborative goals. Lead, hire, and develop a high-performing, globally distributed Fulfillment team; run regular 1:1s and coaching to improve team health and productivity as measured by agreed team metrics. Drive strategy for the self-service fulfillment platform with a platform-first approach. Collaborate with Sales & Go-To-Market (Deal Desk), Finance & IT (Analytics Engineering), Support Engineering, and Product Technical Program Management to ship purchasing and licensing improvements that enhance the buyer experience. Own execution for the team’s roadmap; track throughput and quality, remove blockers, and deliver releases predictably.