Machine Learning Engineer

Who we are:

• We shape the future of communications from our homes, delivering solutions to hundreds of thousands of businesses.
• We are a remote-first company with a strong culture of connection and global inclusion.

About the job:

• This role builds and scales pipelines that turn raw conversation data into structured customer memory.
• You will work on extraction, retrieval, and evaluation systems for conversational AI.
• Quality measurement is a first-class part of the work.

Responsibilities:

• Build the extraction pipeline and tune LLM prompts.
• Own the retrieval path using embeddings and vector search.
• Contribute to eval systems that benchmark quality.

What we offer:

• Competitive pay, generous time off, and parental leave.
• Healthcare, retirement savings, and equity participation.