Outbound Collections Representative

In the role of an Outbound Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, you will be responsible for managing and collecting overdue payments from customers through proactive outreach. The role involves negotiating payment arrangements, resolving account discrepancies, and maintaining positive customer relationships while ensuring compliance with company policies and legal regulations. Responsibilities include conducting outbound calls to customers with overdue accounts, maintaining detailed records, identifying account discrepancies, collaborating with the collections team, ensuring compliance, and providing exceptional customer service.