Job Description
Client Communication:
- Serve clients and adjust our service to ensure they get what they need.
- Handle escalations, objections, and complex problems with confidence.
- Build deep trust and alignment to promote long-term client retention.
Team Leadership:
- Ensure the team trusts you and sees you as their leader.
- Coach, direct, support, and upskill your team.
- Foster teamwork and create an enjoyable place to work to keep them motivated.
Growth Marketing:
- Have experience scaling DTC brands on Meta (Google ads is a plus).
- Have strong creative strategy instincts.
- Break down performance and diagnose issues quickly.