Technical Consultant - ITOM

Job Responsibilities:

• Function as the technical expert in customer engagements, providing oversight and unit testing of code developed by partners or customers.
• Guide customers in completing required documentation like business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on customer experiences.

Qualifications:

• 8+ years of experience in professional services or equivalent education/experience.
• Experience driving operational stability by visualizing infrastructure configurations and organizing dependency relationships in on-premises or cloud environments.
• A proactive mindset for learning new technology areas and adapting to rapidly changing environments.

Additional Information:

• Requires native fluency in Japanese and authorization to work in Japan.
• Ability to travel up to 20% of the time.
• ServiceNow is an equal opportunity employer and offers accommodations for applicants needing assistance.
• Work personas are categorized as flexible, remote, or required in office, with eligibility confirmed based on distance to ServiceNow offices.