Incident Analyst (with P&C insurance)

Perform daily incident analysis, troubleshooting, and resolution including code checks and applying fixes or workarounds. Participate in Major/Sever Incident (MI/SI) calls for P1/P2 issues, providing technical expertise and timely updates. Review and provide solutions for Open Incidents, Requests, Problems. Coordinate daily/weekly cadence to review and update open tickets Create and maintain Knowledge Articles (KA) to document resolutions and support knowledge sharing. Engage with end users regularly to clarify issues, provide workarounds, and gather necessary inputs for resolution. Execute ad hoc activities like service account password changes, validation of batch files generated each day, data validations, data script executions. Monitor Message Queues, Batches Handle daily user requests and other operational needs. Conduct root cause analysis for recurring incidents and implement permanent fixes under problem management. Monitor system health using Datadog and Splunk logs, proactively identifying and addressing anomalies. Coordinate with the Development Teams and other stakeholders to share insights from recent incidents and problems, aiding in resolution.