Job Description
As an Alert System Specialist, you will be responsible for monitoring, triaging, and responding to system-generated alerts across client environments and you will play a key role in ensuring the performance, stability, and security of IT systems by proactively addressing incidents and escalating where required. This is a remote position and a great opportunity to join a fast-paced, collaborative team focused on delivering high-quality technical support services.
Key Responsibilities include to monitor and triage all alert tickets, prioritize and manage alert-based incidents, troubleshoot and resolve hardware, software, voice, network, backup, and ITMS issues, and follow escalation protocols as needed for critical alerts.
About New Era Technology
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale and prioritizes personal and professional development.