Customer Success Associate

This is a remote, full-time position best suited for an early-career professional. As part of our Campaign Management team, you'll report to the COO and work alongside an Account Manager, as well as the Sales and Operations teams. In your role, you will help onboard new brands, assist with setting up campaigns, troubleshoot billing issues, and ensure our customers feel supported and empowered every step of the way. This is a client-facing role that will involve managing relationships through email and occasional Zoom calls. You’ll have the chance to work with a variety of brands. Key responsibilities include copywriting, proofreading, and editing campaign landing pages, coordinating communication between brands and the internal ops team, troubleshooting billing issues, and investigating influencer posts.The ideal candidate will have 1-3 years in a customer success role, digital marketing and copywriting skills, and proficiency with Google Office and CRM software.